FAQ

faq

When will your cleaning associates arrive to clean?

Our team members clean during the day from 8:15 AM – 8:45 PM – each Property is assigned a time

during the day for cleaning. Our team members do their very best to stick as closely to those start times as possible.

However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.

Is there anything I should do before you arrive to clean?

Yes, it can help our team members if you pick up or put away any clothes, children’s

toys or other important documentation before we arrive. It is also appreciated if you could make sure your pet is safe and secure before our cleaning associates come to clean. Thanks!

What if I can't be home when your team members arrive to clean?

No problem, this is very common. That’s why many of our clients decide to provide us with a key and acode if they have an alarm system for their home/office. All keys are securely marked and controlled to maintain your and security.

This arrangement works very well and allows us to access your home to clean at the appropriate day and time. If you do not provide us a key, and you are not home to let our team members in at their scheduled cleaning time, a lock-out charge may be applied.

What if I need to reschedule or skip my regular cleaning?

That is ok, We realize that life gets busy and sometimes things happen requiring you to move

things around. We ask that you please let us know at least 48 hrs. in advance, so we can change our team member’s schedules or arrange for an alternative time and date for your cleaning.

What about holidays?

We’ll call well in advance of any those nationally recognized holidays to arrange for a better day and time. Speaking of the holidays, be sure to let us know if you are ever in need of extra cleaning in advance of family get together, dinner or party – we’re here to help.

Who provides the cleaning chemicals and equipment?

We bring everything we need to professionally clean your home including necessary supplies, chemicals and equipment.

What about 'Green' Products? Do you use them?

Green cleaning is a broad and often misunderstood term used today to include any number of products and cleaning methods used by cleaning companies with the goal of reducing the impact on our environment while supporting ecologically safe and healthy homes.While the use of these products is desirable, truly organic ‘green’ chemicals, unlike disinfectants, do not kill many harmful bacteria. Our approach is to work in a responsible way towards adding increasingly ‘green’ products to our overall chemical program if appropriate.

Will Greanleaf Services send the same team members each visit?

We always try to clean your home using the same cleaning associates each time, unless due to sickness or other emergency, we are unable to do so. We want you to feel confident in our team members and they are eager to get to deliver a custom cleaning for your home as quickly as possible.

Who will Greanleaf Services send to clean my home?

Our team members are trained to always be professionals – for example, our members will never eat, drink, smoke or use any of your electrical appliances such as radio or television  while in your home.

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